Retail Assistant Volunteer - St Albans (Victoria Street)

Why do the retail team need your help?

One morning or afternoon shift helps to raise approximately £124, which could provide a day of care from one of our healthcare assistants, visiting patients to support them with practical care and helping them to live as independently as possible at home.

Where will you be volunteering?

At our Victoria Street shop in St Albans.

How much time are we asking you to give?

One morning or one afternoon per week. We welcome young people aged 14 and above.

What will you be doing?

·        receiving donations and sorting, valuing, pricing, and displaying them

·        supporting the retail manager and assistant manager to cull and replenish stock regularly to keep displays fresh

·        using the cash till

·        providing excellent customer service and engaging with customers

·        encouraging customers to buy lottery tickets and sign up for Gift Aid

·        general housekeeping to keep the shop floor and back room clean and safe

·        using a steamer to refresh clothes and make them look their best

·        representing Rennie Grove Peace to the highest standards in appearance and respect for others

·        engaging with mandatory training

What are we looking for?

·        someone who enjoys working as part of a team in a busy shop

·        someone who is able to follow instructions from the retail manager or assistant manager, and is happy to work within the shop guidelines

·        a reliable person who can let us know when they are not able to come in for their shift in plenty of time

·        a polite and friendly person who understands that they are acting as an ambassador for Rennie Grove Peace in their local community

·        someone who is willing to learn new skills and engage in the training provided

Training and support

·        you will be line managed by the retail manager or assistant manager in your shop

·        there will be some mandatory training that you will need to complete at the start of your volunteering with us and then refresher training will need to be done annually

·        your retail manager will organise other training specific to your role

·        this is a physically active role where you will be on the move most of the time

·        there is a risk assessment in place which we will go through with you at the start of your volunteering to ensure that we have an understanding of any additional support needs you may have, and we can discuss any reasonable adjustments that can be made to ensure you are able to fulfil the role safely 

·        your manager will arrange a review with you about 6 weeks after you start, to see how things are going