Mystery Shopper Volunteer

Purpose of this role

 Our fast-paced retail team are dedicated to providing a top-quality shopping experience for all our customers, as well as encouraging quality donations and maximising income to the charity through sales and gift aid. We are looking for someone with high street retail experience to work with the team as a mystery shopper to help ensure that our customers are getting great customer service.

Main tasks

 Visit each of our retail shops four times a year to include the following:

·        give a donation and check if you are asked to complete a Gift Aid form

·        review the customer service experience

·        give feedback on the general presentation of the shop

What are we looking for?

 ·        someone with high-street retail experience.

·        someone with a good memory who is able to complete a review form after each visit

·        someone with a keen eye for detail and the confidence to act as a regular donor or shopper

·        you will need a car to get to each shop – we will reimburse travel expenses

Training and support

 ·        we are looking for a particular kind of person who is comfortable in this role, so there will be an informal interview before taking the role forward

·        there will be a named line manager who will provide ongoing support

·        there will be some mandatory training that you will need to complete at the start of your volunteering with us and then periodically afterwards as refresher training

·        your line manager will organise training specific to your role