Volunteer Usher (Broadway Cinema & Theatre)

Broadway Cinema & Theatre is proud to be owned and run by Letchworth Garden City Heritage Foundation, a Community Benefit Society with charitable status which puts the local community at the heart of everything it does. Volunteer Ushers provide a warm welcome across the full range of live shows including live on stage theatre performances, live on stage music, live/streamed event cinema, live comedy and special guest talks. What's more, volunteers have the opportunity to see the shows and to meet and socialise with lots of like-minded theatre fans. Please visit the Broadway Cinema & Theatre website to see the upcoming live theatre programme that we'd love volunteers to play a vital part in. The closing date for volunteer applications is Sunday 2 March 2025.

As a Volunteer Usher at Broadway Cinema & Theatre you will make a real difference to the live theatre and events experience through meeting and greeting customers, providing direction to seats, being available in the auditorium during the show, assisting audiences during intervals and after performances as well as promoting the theatre's upcoming programme.

What you will be doing

• Attend a briefing session with the duty manager 45 minutes before the start of a show
• Meeting and greeting live theatre and event customers
• Answering questions about the performance
• Providing customers with information about the venue and its facilities
• Showing customers to their seats in the auditorium
• Be seated during the performance, allowing you to enjoy the show while making sure every audience member has the best possible experience
• Alerting the duty manager if any issues arise
• Acting as a cultural ambassador to promote the live theatre programme
• Engaging with customers after the performance to ensure they've had a positive experience

The skills you need

• A positive, friendly nature and a passion for engaging with the public
• A love of theatre and live performances
• Be able to volunteer both independently and in a team
• Be able to follow verbal instructions
• Proactive and happy to volunteer unsupervised
• Ability to complete the necessary online training courses in Equality, Diversity & Inclusion, Health & Safety and Safeguarding of Children and Vulnerable Adults
• Able to follow health and safety procedures
• The role is suitable for those who are available to volunteer on a regular basis (for one or more shows each month) for at least 3 months
• Physical preparedness: it is important to note that this role involves navigating stairs, managing heavy doors and standing for periods of time before, during intervals and after a show

What's in it for you

• Volunteer Ushers are seated in the auditorium during the shows, allowing you to enjoy watching a wide variety of performances for free
• Share your love of theatre and meet like-minded people
• Gain experience of live theatre and receive ongoing guidance and support from the venue team
• A flexible volunteer role that you can fit around your schedule
• Be part of making Letchworth a great place to live with a thriving arts and cultural scene

Disclaimer

This role is subject to a basic DBS check and completion of the required induction and training prior to the commencement of volunteering activity. Due to the role involving late hours, contact with members of the public and periods of unsupervised volunteering, the minimum age for volunteers is 18.