Volunteer Receptionist - Head Office

Our Head Office is where our non-clinical teams are based. These include our fundraising, finance, retail, facilities teams, and donation centre warehouse.

This is a people-facing role; you may be the first interaction a visitor has with Isabel Hospice – and first impressions are important!

You will be a vital part of our Head Office operations, ensuring all visitors are treated according to our values.

We ask you to commit to at least one regular half-day weekly session. This could be Monday to Friday:

AM: 9am to 1pm

PM: 1pm to 5pm

Alternative time slots can be arranged in agreement with the Manager.

What you’ll be doing:

Under the leadership of a manager, you will be assisting with:

-         Providing the highest standard of service to visitors

-         Ensure visitors are greeted in a warm and friendly manner and offered tea/coffee if they have to wait. 

-         Informing staff and volunteers that their visitor has arrived

-         Show visitors to the allocated meeting room

-         Support staff with any other work that can be undertaken from reception desk area eg admin relating to post, making calls, data input

-         Contributing to keeping the reception area tidy

-         Contributing to keeping meeting rooms organised, tidy, and ready for use

-         Providing support and guidance to new volunteers to help them settle into their roles

-         Promoting the public’s understanding of the work of Isabel Hospice

-         Promoting and applying the Isabel Hospice Health & Safety Policy

What’s in it for you?

-         Meet new people and learn new skills

-         Work with a friendly team and be part of the Isabel family

-         Support your local community

-         Contribute to the provision of care to our patients

-         Comprehensive induction and training

-         Support with your career goals and personal development

-         Opportunities to learn from long-term volunteers and staff

-         Agreed upon travel expenses can be reimbursed

Am I eligible to apply to volunteer?

We ask that our volunteers are:

-         At least 18 years old.

-         Interested in volunteering for at least 6 months for at least 3 hours per week.

All volunteers are assessed individually for the volunteer roles they are applying for. We strongly believe in equal opportunities and welcome applicants who are representative of our diverse communities.

Your Skills and Abilities:          

-         Enjoy working in a team environment.

-         Enjoy working with the public.

-         Good organisational skills.

-         Able to use MS Office applications eg Word, Excel.

-         Demonstrate and keen to develop good customer care skills.

Expectations:

-         Maintain confidentiality in accordance with Isabel Hospice guidelines

-         Have a professional and courteous manner in accordance with Isabel Hospice policies

-         Demonstrate Isabel Hospice values

-         Identify yourself as a volunteer while carrying out your duties

All appointments are at the discretion of the shop management team.

Thank you for supporting Isabel Hospice.

 Please note this is an unpaid volunteer opportunity.