About
Hertfordshire Dyslexia Association (HDA) are the local affiliated association of The British Dyslexia Association. We are a fully volunteer led charity who looks to support, inform and guide those ...
Telephone Support
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Contact person
Summary
We need someone who would oversee our local telephone helpline.Detailed description
What sort of volunteer are you looking for?
This role requires someone who understands the condition, either with lived experiences or having a loved one with it. This will allow you to empathise with the questions and support in a clear form.
The individual needs to have the time to check the mobile phone, research answers through the British Dyslexic Association forum and then reply.
We are also looking for individuals who would be keen to sit on the committee and support the charity to develop and grow.
About the opportunity?
We are looking for someone who has access to a computer and the internet and will check the HDA phone twice a week. They will need to find the answers to the questions asked and then reply. British Dyslexia Association training is given to the individual before they start, this is required before you can carry out the volunteer role.
What activities will they do?
- Check HDA mobile answerphone twice a week
- Answer questions by returning calls
- Attend BDA training as needed
- Support with email helpline where appropriate
- Attend meetings with wider team when required (evenings)