Social Media Volunteer

About Citizens Advice Welwyn Hatfield (CAWH)

We provide free, independent, confidential and impartial advice to everyone living, working and studying in Welwyn Hatfield and improve the policies and practices that affect their lives. We value diversity, promote equality and challenge discrimination.

Citizens Advice Welwyn Hatfield is an independent charity governed by its own board of trustees. We're supported by a range of funders, staff and trained volunteers, without whom we wouldn't be able to offer the quality service that we do today.

We are currently looking for a Social Media Volunteer to build our public profile and improve our communications for the purpose of raising awareness of our services, attracting volunteers, encouraging financial support and sharing information on our impact.

What you will be doing?

We need help telling local residents and stakeholders about our work. We are seeking an individual, who has the ability to deliver engaging content and who will help Citizens Advice Welwyn Hatfield to harness the power of social media and raise awareness of our work. 

You will help us to grow our social media presence so we can:

• Promote our services, activities and events,
• Reach more potential clients, supporters, volunteers and staff, 
• Inform the public about their rights and how to protect themselves against fraud and scams.

This will involve:

• Using social media platforms such as, Instagram, TikTok and Facebook to raise the profile of CAWH locally,  
• Producing fresh, branded and engaging content for our social media channels, ensuring it complies with National Citizens Advice policies and guidelines,
• Working to ensure our posts are varied, relevant, engaging and interesting to potential clients and funders as well as to families, professionals and the general public,
• Ensuring the posts are scheduled and distributed regularly,
• Using creative skills to devise games, competitions and other strategies to engage, grow, and widen our target audiences.

What's in it for you? 

In this role, you will have the opportunity to make a real difference in people’s lives while positively impacting your community. You will gain valuable knowledge on a variety of issues affecting our clients, such as benefits, debt, employment, and housing. Additionally, you will build on valuable skills such as communication, listening, marketing, and advertising. The position offers the flexibility to work both independently and as part of a team, either from our office or remotely from home.

What you will bring to the role!

You should have a strong background in social media, gained through education, volunteer work, or professional experience. You will need excellent IT, verbal and written communication skills and an ability to interact with people at all levels. A proactive, enthusiastic, friendly, approachable, and professional attitude is essential, along with a strong understanding of the importance of confidentiality and data protection. A commitment to the aims and principles of Citizens Advice and its equality and diversity policies is essential.

What is the time commitment?

We need you for a minimum of 4 to 6 hours per week. The role is flexible and could be shared by more than one volunteer if needed.

How to apply!

Interested?

To request an application form please get in touch with us, and we will send it to you by email for completion.

If you are shortlisted on the basis of the application form, an interview will be scheduled. If you are successful at interview, and we have received two satisfactory references we will agree your start date and your introduction to the role of Social Media Volunteer.