Digital Skills Support Volunteer

Main Duties

This role could include: 

• Teaching basic, everyday IT skills to groups or one-to-one, in person or virtually. 
• Share knowledge of word processing, spreadsheets, presentations and video-calling for personal and professional uses. 
• Teaching people to create professional email accounts on a range of sites (Gmail, Outlook etc) and how to use them. 
• Sharing information security tips to help participants keep themselves and their data safe.  
• Responding to individual needs such as how to use the internet for research, banking, shopping, housing and benefits services, GP appointments etc. 
• Demonstrate backing up important information/files/documents using a cloud or external storage device. 
• Offering accessibility support by teaching participants how to set up, use controls and adapt accessibility needs on any device. 

Your Skills and Attributes

• Ability to provide structured teaching sessions. 
• Good interpersonal and communication skills. 
• Have an empathetic approach. 
• IT skills including familiarity with Microsoft Office software. 
• Ability to facilitate group sessions. 
• Confident acting independently and providing remote support. 
• Able to volunteer as part of an extended team. 
• Understanding of data protection and GDPR. 
• Awareness of barriers faced by people who have faced disadvantages such as disabilities, care leavers and ill mental health.